Refund policy
At Backyard Beans, we take pride in delivering fresh, high-quality coffee. If you're not completely satisfied with your purchase, we're here to help.
1. Returns & Refund Eligibility
Due to the perishable nature of coffee, we do not accept returns on opened packages of coffee beans or ground coffee.
However, you may be eligible for a refund or replacement if:
- The product was damaged during shipping.
- You received the wrong item.
- The coffee is spoiled or defective upon arrival.
- You notify us within 7 days of delivery.
To be eligible for a refund or replacement, the item must be:
- Unopened (unless the issue is due to spoilage or incorrect product).
- In the original packaging (if return is required).
- Accompanied by proof of purchase (order number, receipt).
2. How to Request a Refund or Replacement
Please email us at info@backyardbeans.co.uk with the following:
- Your order number
- Description of the issue
- Photo evidence (if applicable)
We will review your request within 2–3 business days and provide next steps.
3. Refunds
If approved, refunds will be processed to your original method of payment within 5–7 business days. Refunds may take additional time to appear, depending on your bank or credit card provider.
4. Exchanges
If you received the wrong item or a defective product, we’ll send a replacement at no extra cost. In some cases, we may ask you to return the incorrect item (we'll cover the shipping costs).
5. Non-Refundable Items
- Opened or used coffee (unless defective or spoiled)
- Items returned more than 7 days after delivery
- Sale items or gift cards (unless required by law)
We’re committed to your satisfaction. If you have any concerns about your order, don’t hesitate to reach out — we’ll make it right.
Contact:
info@backyardbeans.co.uk
www.backyardbeans.co.uk